If you return an item to us within 14 days in perfect condition (unused), complete with the original packaging and labels, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, and Underwear . Personalised and Special order items cannot be cancelled once the order has been processed.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
If you wish to return an item please complete the returns note and include it in your parcel and post it to: Carousel Saddlery , Returns Dept., Bromson Hill Court ,Ashorne , Warwick ,Warwickshire ,CV35 9AD
PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value,