. Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using thec carouselsaddlery.co.uk website, you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Carousel Saddlery, you will be sent an email confirming receipt of the order and the order details. Once the order has been accepted, and processed the items will be despatched, at which point your credit/debit card will be charged.
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
All products offered for sale by Carousel Saddlery are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly. Carousel Saddlery reserves the right to affect changes and these will be notified to you at the time of ordering.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
Special Order Items
All items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made body protectors are non-returnable.
CREDIT or DEBIT CARD - The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding Diners Club Cards). Cards are not debited until goods are despatched.
CHEQUE - Please allow up to10 working days for you payment to clear. Cheques should be made payable to Carousel Saddlery
GIFT VOUCHER - these can only be redeemed by post ,or in store at present
We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
OFFERS & PROMOTIONS - Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer. If free postage is offered, it applies to a Standard Delivery only and excludes quoted and overseas deliveries.
If you return an item to us within 14 days in perfect condition (unused), complete with the original packaging and labels, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, and Underwear . Personalised and Special order items cannot be cancelled once the order has been processed.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
If you wish to return an item please complete the returns note and include it in your parcel and post it to: Carousel Saddlery , Returns Dept., Bromson Hill Court ,Ashorne , Warwick ,Warwickshire ,CV35 9AD
PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value,
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)
Please note: For Hygiene reasons, Underwear is non-returnable.
Goods ordered from Carousel Saddlery for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it's destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.